Troubleshooting and Support

Common Issues and Solutions

Common Issues and Solutions is a crucial component of the Troubleshooting and Support section, designed to help users quickly identify and resolve frequently encountered problems within a platform or system. This feature acts as a first line of defense for both end users and administrators, offering practical guidance and step-by-step resolutions for technical glitches, configuration errors, and usage misunderstandings. By maintaining an up-to-date repository of Common Issues and Solutions, organizations can enhance user satisfaction, lower support ticket volume, and ensure smoother day-to-day operations.

• Issue: Unable to connect to cloud provider.

  • Solution: Check internet connection and verify API keys or credentials.

• Issue: Scheduled tasks not running.

  • Solution: Ensure the schedule is active and check for any conflicts or overrides.

• Issue: Access denied for certain actions.

  • Solution: Verify that your user role has the necessary permissions.