Troubleshooting and Support

Contacting and Support

Contacting Support is a vital part of the Troubleshooting and Support section, providing users with clear guidance on how to reach technical assistance when self-service options are insufficient. Details such as support hours (e.g., 24/7 or business hours only), expected response times, and what information users should include when reaching out—such as screenshots, error messages, or account IDs—are essential for efficient resolution.

• Help Center:

  • Access the Help Center from the "Help" menu for articles and guides.

• Submit a Ticket:

  • Go to "Help" > "Submit a Ticket" to contact support.

• Live Chat:

  • Use the live chat feature on the Cloudoberry website for immediate assistance.